“Eeeek! I’m unwell, what do I do?” This is a question I get asked frequently. So today, I’m going to look at how to handle situations when you are unwell in your Cake Business.
If you have sickness and diarrhoea, you cannot work from an EHO point of view for at least 48 hours after the last time that you were unwell.
So if you have orders in that time, no matter how much you think, “Oh, I feel better now “, you cannot make that cake order for your customer. So you would need to cancel the order. In this situation there is two options:
1. Recommend another cake maker – I would recommend building up a network of other cake makers in your area that you can all help each other out if needs be.
2. Refund the customer in full
At the time of writing (November 2020) we are in a pandemic so I just want to touch on what to do in this situation. If you or any member of your family test positive, or if you are self isolating, then do not work. I do go as far as to say that if any member of your household is self isolating then don’t work. Just explaining to any affected customers that you are not able to fulfil the order, and either refund, or pass the order on to another trusted cake maker. It’s better to let that customer down, than it is to put them at risk. I always recommend having a good support network of other cake makers around you so that you can help each other out should the need arise.
I really hope that this helps you with How to Handle Situations When You Are Unwell in Your Cake Business.